Question 1

General Information:

Accepted Answer

Phone Number: 609-399-7500
Location: 701 10th Street Ocean City, New Jersey 08226
Hours of Operation: Open all year-round, Monday-Sunday 
All rooms and property are non-smoking

Question 2

Where do I check in?

Accepted Answer

Check in is across the street from the Impala Suites at our sister property, the Impala Island Inn. The address is 1001 Ocean Ave. Ocean City, New Jersey 08226.

Question 3

What is check-in/check-out time?

Accepted Answer

Check-in: 4:00 PMCheck-out: 10:00 AM

Question 4

Can I have an early check-in?

Accepted Answer

Due to turnover time, we cannot make accommodations for earlier/later checkouts during peak seasons.

Question 5

Can I have a late checkout?

Accepted Answer

Due to turnover time, we cannot make accommodations for earlier/later checkouts during peak seasons.

Question 6

Do you provide beach tags?

Accepted Answer

We provide beach tags for the duration of your stay for all registered guests ages 12 and older. All beach tags must be returned upon check out. If you do not return the beach tags upon checkout, you will be charged $25.00 per unreturned tag.​​​​​​​

Question 7

Is there parking?

Accepted Answer

The ground level of the property features a covered parking garage. There is one parking spot allowed for every room. There are 45 rooms and 45 parking spaces

Question 8

Can we leave our car in the parking spot after checkout?

Accepted Answer

No, the next guests need the parking space. However, we do allow guests to utilize the pool and guest bathroom after checkout.

Question 9

Can we park our car in the parking lot before check-in?

Accepted Answer

Yes, but not until 11am when the previous guests staying in your room have checked out. You also can get beach tags from the lobby to use until your 3pm check-in. You may also use the pool and guest bathroom. Then, come back at 3pm for your checkout.

Question 10

Can I smoke on the property?

Accepted Answer

We are a non-smoking facility.

Question 11

Do you provide beach tags?

Accepted Answer

We provide beach tags for the duration of your stay for all registered guests ages 12 and older. Beach tags must be returned If you do not return the beach tags upon checkout, you will be charged $25.00 per unreturned tag.

Question 12

What types of payment do you accept?

Accepted Answer

We accept all major credit cards and cash.

Question 13

Why is there a charge on my credit card from TI Realty Group or TI Property Management?

Accepted Answer

This is the name of the management group that runs the rentals for all bookings for any property with Shorebreak Resorts, which we are proud to be a part of.

Question 14

Do you have wheelchairs and scooters to rent?

Accepted Answer

We do not, but we recommend Mobility on Wheels and Diamond Scooters.

Question 15

Can I make a reservation on the same day I want to check-in?

Accepted Answer

Yes, but you must call to make the reservation, you cannot do so online.

Question 16

I just entered all of my information online. How do I know my reservation went through?

Accepted Answer

You will receive a booking confirmation via e-mail.

Question 17

Are floats allowed in the pool?

Accepted Answer

We do not allow any flotation devices, rafts, etc in the pool.

Question 18

Are pets allowed?

Accepted Answer

With the exception of Service Animals, guests are NOT allowed to have pets at the Impala Suites.

Question 19

Is there an elevator?

Accepted Answer

Yes, there is a shared elevator that leads to every level of the property. This can be accessed on the ground-level floor in a lobby in the parking garage.

Question 20

Can I do laundry here?

Accepted Answer

Guests are free to use the coin operated laundry facility off-site. It is next door at our sister property, the Ebb Tide Suites. For directions, please contact the Front Desk in the lobby of the Impala Island Inn (where check-in was).

Question 21

Do you have WiFi?

Accepted Answer

Yes, we offer complimentary WiFi. When you select the free WiFi option in your networks, you will be prompted to enter your e-mail address. Do so, click “connect”, and you will be connected to the free WiFi in the building.

Question 22

Are there any connecting rooms?

Accepted Answer

Yes, the Impala Suites have connecting rooms. There are 15, 3-bedroom suites. Each separate bedroom has adjoining doors and exterior entrance doors. Guests have the option to stay in a standard room, 1 bedroom suite, 2 bedroom suite or 3 bedroom suite!

Question 23

I am over 21 years old. Can I rent a room for someone who is over 18, but not yet 21?"

Accepted Answer

No, and we check IDs upon check-in. All members of the party must be 25+ years old, and everyone will have their IDs checked. Anyone staying who is under the age of 25 must be accompanied by a parent or guardian.

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1.800.555.5555

Frequently asked questions

General Information:

Where do I check in?

What is check-in/check-out time?

Can I have an early check-in?

Can I have a late checkout?

Do you provide beach tags?

Is there parking?

Can we leave our car in the parking spot after checkout?

Can we park our car in the parking lot before check-in?

Can I smoke on the property?

Do you provide beach tags?

What types of payment do you accept?

Why is there a charge on my credit card from TI Realty Group or TI Property Management?

Do you have wheelchairs and scooters to rent?

Can I make a reservation on the same day I want to check-in?

I just entered all of my information online. How do I know my reservation went through?

Are floats allowed in the pool?

Are pets allowed?

Is there an elevator?

Can I do laundry here?

Do you have WiFi?

Are there any connecting rooms?

I am over 21 years old. Can I rent a room for someone who is over 18, but not yet 21?"

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